AI-powered passenger rights
Never get stranded
at the gate again.
GateGuard monitors your flights, tells you exactly what you're owed when things go wrong, and sends the demand letter automatically.
No credit card needed
Works on any airline
US DOT + international rules
1.7M
Flights delayed or cancelled in 2024
$664
Max USD compensation per passenger
90%
Of passengers never claim what they're owed
Features
Everything you need
when things go sideways
GateGuard works silently in the background — until the moment you need it most.
Real-time monitoring
Get alerts before the airline even announces it. We watch your flights 24/7 using live FAA and flight data feeds.
AI disruption advisor
Instant plain-English advice on exactly what to do and what you're legally entitled to — powered by Claude AI.
Auto compensation claims
We file DOT and EU261 compensation claims on your behalf. You get paid — we take a small cut only if we win.
One-click demand letters
Legally-cited, pre-addressed demand letters generated and sent in seconds. No forms, no hold music.
Pricing
Start free, upgrade
when you need it
No surprises. Pay only for what you use.
Free
$0/mo
For occasional travelers who want basic coverage.
3 flight checks/month
AI advisor access
Know your rights guide
Most popular
Traveler
$4.99/mo
For frequent flyers who want full peace of mind.
Unlimited flight checks
Push notifications
Refund tracker
Rebooking suggestions
Pro
$12.99/mo
For road warriors who want full automation.
Everything in Traveler
Auto compensation filing
One-tap rebooking
Priority support
Testimonials
Real stories from
real passengers
GateGuard users recover an average of $340 per disrupted trip.
"My flight got cancelled on a Friday night. GateGuard had me rebooked and a hotel voucher in hand before I even reached the gate agent line."
SR
Sarah R.
Consultant, flies weekly
"I had no idea I was entitled to compensation for my delayed flight. GateGuard filed everything automatically. Money hit my account in 3 weeks."
MK
Marcus K.
Freelancer, Berlin
"The AI knew exactly which flights had seats left. I was rebooked before the airline even updated the departure board. Insane."
JP
Jamie P.
Sales director, NYC
"Lost my bag on a work trip. GateGuard walked me through the claim step by step and I had it back in 48 hours. Worth every penny."
AL
Aisha L.
Marketing manager, Chicago
Protect your next flight
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// know your rights
Your rights as a passenger.
Plain English. No legal jargon.
Airlines count on you not knowing what you're owed. GateGuard makes sure you always do. Select your region to see exactly what you're entitled to.
Flight cancelled
DOT 2024 AUTOMATIC REFUND RULE
You are owed
Full cash refund
To your original payment method — not a voucher
- Refund processed within 7 business days (credit card)
- Hotel accommodation if overnight stay required
- Meal vouchers during the wait
- Ground transport to/from hotel
- You are NOT required to accept a voucher or miles
Significant delay
DOT 2024 SIGNIFICANT DELAY RULE
Triggers at
3hrs domestic · 6hrs international
Airline-caused delays only — not weather
- Full cash refund if you choose not to travel
- Meal vouchers for 3hr+ airline-caused delay
- Hotel if delay causes overnight stay
- Ground transport to/from hotel
- Rebooking on next available flight at no charge
Involuntarily bumped
DOT 14 CFR PART 250
Cash compensation
Up to $1,550 cash
$775 under 2hr delay · $1,550 over 2hr delay
- Cash or check — not a voucher
- Full refund of original ticket
- Applies even if you boarded voluntarily then denied
- Does not apply if you volunteered to give up your seat
Tarmac delay
DOT TARMAC DELAY RULE
Legal limit
3hrs domestic · 4hrs international
Must offer deplaning option — fines up to $27,500/passenger
- Right to deplane after time limit is reached
- Food and water after 2hrs on tarmac
- Working lavatories and medical attention must be available
- File DOT complaint for violation — heavy fines apply
Lost or damaged baggage
DOT BAGGAGE LIABILITY · MONTREAL CONVENTION
Maximum liability
$3,800 domestic · $1,780 international
Per passenger — file within time limits
- Report damage within 4 hours of arrival
- Report lost bag within 21 days
- Essential purchases reimbursable while bag is delayed
- Keep all receipts — airlines must accept itemized claims
Voucher vs. cash refund
DOT 2024 RULE — KNOW YOUR CHOICE
The rule
You never have to accept a voucher
Cash to original payment method is always your right
- Airlines must offer cash — not just travel credit
- Vouchers that expire or have restrictions are not equivalent
- You can accept rebooking AND still request a cash refund
- Once you explicitly accept a voucher, it may be harder to reverse
Think you have a claim?
GateGuard checks your eligibility in under 60 seconds — no legal knowledge required.
Flight cancelled
EU REGULATION 261/2004
Fixed compensation
€250 · €400 · €600
Based on route distance + full ticket refund
- €250 for flights under 1,500km
- €400 for flights 1,500–3,500km
- €600 for flights over 3,500km
- Applies if notified less than 14 days before departure
- Full refund OR re-routing at your choice
Flight delayed 3+ hours
EU REGULATION 261/2004 ARTICLE 7
Fixed compensation
€250 · €400 · €600
Same scale as cancellations — based on distance
- Applies when you arrive 3+ hours late at destination
- Meal vouchers from 2hr delay onwards (Article 9)
- Hotel + transport if overnight stay required
- Extraordinary circumstances (e.g. severe weather) may exempt airline
Denied boarding
EU REGULATION 261/2004 ARTICLE 4
Fixed compensation
€250 · €400 · €600
Same scale as cancellations — plus full refund or re-routing
- Applies to involuntary bumping only
- Choice of full refund or re-routing to destination
- Care obligations apply — meals, hotel, transport
- Volunteering to give up seat may reduce rights
Downgraded cabin class
EU REGULATION 261/2004 ARTICLE 10
Ticket refund
30% · 50% · 75% of ticket price
Based on route distance — paid within 7 days
- 30% refund for flights under 1,500km
- 50% refund for flights 1,500–3,500km
- 75% refund for flights over 3,500km
- Applies even if you still completed the journey
Right to care (Article 9)
EU REGULATION 261/2004 ARTICLE 9
Applies to
All cancellations + delays 2hrs+
Regardless of compensation eligibility
- Meals and refreshments proportionate to wait time
- Hotel accommodation if overnight stay required
- Ground transport between airport and hotel
- 2 free phone calls, emails, or fax messages
- Applies even when delay is due to extraordinary circumstances
UK flyers post-Brexit
UK261 — THE RETAINED EU LAW
The short answer
Same rights as EU — in GBP
UK retained EU261 into domestic law after Brexit
- £220 / £350 / £520 equivalent compensation
- Applies to flights departing UK airports
- Also applies to UK-based airlines flying into UK
- Escalate to CAA (Civil Aviation Authority) if refused
Think you have a claim?
GateGuard applies EU261 automatically — same as US passengers. Check your eligibility in 60 seconds.